Client Services Officer
2 weeks ago
Job Summary:
We are seeking a highly skilled Client Services Officer to join our team at BMO. As a key member of our Commercial Sales and Service team, you will be responsible for providing exceptional operational support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide daily operational support to grow the Bank's market share and maximize profitability of client relationships.
- Ensure client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions.
- Collaborate with internal and external stakeholders to deliver on business objectives.
- Gather and format data into regular and ad-hoc reports, and dashboards.
- Accurately document client requests using tracking systems.
Requirements:
- Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Strong oral and written communication skills.
- Ability to work in a fast-paced environment that requires handling various tasks and priorities concurrently.
- Bilingual a plus.
- Knowledge of BMO banking products – In-depth.
- Knowledge of customer escalation processes/practices – In-depth.
What We Offer:
BMO offers a competitive salary range of $35,700.00 - $66,100.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
About BMO:
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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