Senior Manager

6 days ago

Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

At Distech Controls, we're committed to delivering exceptional customer experiences that drive business success. As our Senior Director Global Support, you'll play a pivotal role in shaping our customer-centric culture and leading our comprehensive customer support operations worldwide.

This strategic leadership position encompasses overseeing the overall customer experience, managing technical support, customer service, and inside sales teams, ensuring the strategic alignment of our customer experience initiatives across all regions.

You'll directly manage regional CX Directors and the CX Enablement Director, setting regional goals and ensuring consistent high-quality customer experience across all markets. Your expertise will be instrumental in building and maintaining a high-performance management team, hiring and mentoring new talent, and providing career development planning and opportunities.

Key performance metrics will be developed and tracked to drive improvements and report on success to executive leadership. You'll establish and enforce consistent standards and processes across all customer-facing teams to ensure a unified approach to customer service.

This role requires a strong leader with a proven track record in customer support or service management, with at least 5 years in a senior leadership role overseeing large, distributed teams. Bilingual French and English skills are essential for serving clients and external service providers across Canada and the USA. A valid passport for traveling is also required.

As a member of our team, you'll be part of a global organization that values innovation, quality, and sustainability. We offer a modern, motivating work environment, competitive salaries and benefits, and opportunities for career growth and development.

Join us in shaping the future of customer experience and driving business success at Distech Controls, a subsidiary of Acuity Brands Lighting, Inc.

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