Customer Support Specialist
5 days ago
Job Description:
The Customer Support Specialist will play a vital role in providing exceptional customer service to our clients. This individual will be responsible for answering client inquiries, providing product information, and resolving any issues that may arise.
About the Job:
This is an excellent opportunity for someone who is passionate about delivering top-notch customer care. As a Customer Support Specialist, you will be the first point of contact for many of our clients, and it's essential that you possess excellent communication skills, both written and verbal.
Responsibilities:
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and exceed personal and team target goals
- Record, organize, and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule callbacks and appointments to resolve customer needs
Requirements:
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication skills over the phone and other communication platforms
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