Infrastructure Engineering Specialist

2 weeks ago

Mississauga, Ontario, Canada https:www.energyjobline.comsitemap Full time

We are seeking an experienced Infrastructure Engineering Specialist to join our team at https://www.energyjobline.com/sitemap. The successful candidate will have a good understanding of enterprise infrastructure, technical support, and troubleshooting in a hybrid environment, with an excellent sense of customer service.

Main Job Responsibilities
  • Diagnose, troubleshoot, and resolve operational infrastructure issues.
  • Provide input on Wintel infrastructure assignments and/or projects.
  • Maintain Wintel incident management ticket queues.
  • Oversee the backup environment, managing jobs and schedules, ensuring successful completion and ability to perform quarterly restore tests.
  • Support the design, analysis, development, and implementation of Wintel infrastructure solutions of projects and/or work requests for business solutions, including operational readiness.
  • Ensure operational documentation is maintained and up to date.
  • Able to automate repeatable operational tasks.
  • On-call support on a rotational basis.
  • Strong command of English, both written and verbal.
Qualifications
  • 2-3 years in a Windows-based virtualized operating environment.
  • Experience with mainstream Windows virtualization technologies.
  • Customer-oriented approach, recognizing the service-oriented approach required by technical support.
  • Microsoft-based certification required; cloud-based certification preferred.
  • Schedule flexibility required to occasionally work outside of normal business hours to support production issues or to support project implementations, not to exceed the regular work week hours (no overtime).
Nice-to-Have
  • English/French bilingual.
  • Experience with storage networks and storage systems.
  • Experience with Microsoft platform-as-a-service technologies.
  • Experience with Microsoft Virtual/Remote desktop infrastructure.
  • Certification or experience with Microsoft SQL databases and scripting.

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