Executive Security and Fan Experience Manager

2 weeks ago

Edmonton, Alberta, Canada OEG Sports & Entertainment Full time

About OEG Sports & Entertainment:

OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, we own the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. We operate Rogers Place, North America's premier and most technologically advanced sports and entertainment venue.

The arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our Vision:

We strive to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well. We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities.

About the Role:

This role is responsible for comprehensive oversight and development of security operations during events at Rogers Place and in the Ice District. The ideal candidate will lead, mentor and coach team members and embody a customer-centric mindset.

Your Key Responsibilities:

  • Lead and develop our Security and Fan Experience team, including supervisors and part-time staff.
  • Oversee team member's journey, including identifying recruitment needs, training needs, onboarding, performance management, scheduling, and payroll.
  • Budget management.
  • On-going effective communication to team members.
  • Promote employee and customer satisfaction by continuously taking the pulse on our successes and challenges.
  • Embody a positive and performance recognition driven work culture.
  • Identify proper reporting and measuring needs.
  • Optimize the usage of event reports by rapidly adjusting our operation to enhance overall satisfaction.
  • Ensure efficient event coverage with the Leadership team.
  • Act as an Event Commander as required.

Who We Are Looking For:

  • You're a positive person with a customer-centric focus.
  • You're a self-starter that is excited by autonomy and has a relentless drive to exceed expectations.
  • You're open-minded and don't mind adjusting on the fly.
  • You believe in a team-first mentality and you thrive in a collaborative, egoless environment.
  • You're organized, have a keen eye for detail, and incredible time management skills.
  • You have a talent for building great working relationships at all levels within an organization.

What You Need:

  • Bachelor's degree in a related field or a combination of other education and experience.
  • 5-7 years management experience in a large public assembly facility; preferably with sports and entertainment.
  • A Valid Alberta Security License is a must.
  • Proven knowledge & experience in performance management and tactical planning for major events.
  • Effective supervisory and management experience, focused on performance development, leadership, and retention.
  • Exemplary organizational skills, resourceful and proven ability to handle multiple projects simultaneously.
  • Proficiency in Microsoft Office: Word, Excel, Outlook, OneNote, Publisher, and PowerPoint.
  • Highly visible leader with a proven track record to successfully lead a multi-service team.
  • Ability to work a business hour and event-based schedule which includes evenings, weekends and holidays.
  • Experience with the Incident Command System (ICS) is considered an asset.
  • Experience with ABI MasterMind is considered an asset.
  • Experience with CCURE, Victor, Genetec and Omnigo operating systems is considered an asset.
  • Experience with Microsoft Dynamics CRM is considered an asset.

What We Offer:

  • 100% Employer Paid Benefits + RSP Matching Program.
  • Oilers, Oil Kings, and Live Entertainment Ticket Options.
  • Healthcare and Lifestyle Spending Account Options.
  • On-Site Parking and Transit Allowance.
  • On-Site Gym.
  • Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT
  • Social Work Culture + Employee Events.

Estimated Salary Range:$80,000 - $120,000 per year

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