Security and Events Supervisor
2 weeks ago
We are seeking a highly motivated and experienced individual to join our Fan Experience and Security team as a Supervisor. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safety and security of our guests, and promoting a positive and inclusive environment.
Key Responsibilities:- Deliver world-class customer service by greeting guests with a signature approach and creating a welcoming atmosphere.
- Promote a safe and respectful environment for all guests, staff, and clients.
- Provide training and coaching to Event Security Agents and Fan Experience Hosts on event-specific procedures, emergency response protocols, and effective communication techniques.
- Oversight, supervision, and coaching of Event Security Agents and Fan Experience Hosts during events at ICE District venues (Rogers Place, Downtown Community Arena, and ICE Plaza and Fan Park).
- Conduct pre-event briefings and post-event debriefings to ensure Event Security Agents and Fan Experience Hosts have the necessary information and tools to execute successful events.
- Energetic, friendly, and passionate about delivering unforgettable moments.
- Able to work respectfully and collaboratively in a team environment and thrive independently.
- Previous experience in security, customer service, leadership, and supervisory roles is essential.
- Familiarity with licensed establishments under the AGLC is required.
- Excellent written and oral communication skills.
- Ability to handle emergency and high-stress situations effectively.
This role offers an estimated salary of $45,000 - $60,000 per annum, based on location and industry standards. If you are a dedicated and experienced professional looking to make a positive impact, we encourage you to apply.
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