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Dealer Relationship Specialist

2 months ago

London, Ontario, Canada CARFAX Full time

About the Role:

As a Dealer Account Manager at CARFAX, you will play a critical role in maintaining and growing strong relationships with our dealer partners. This position requires a strong customer service focus, excellent communication skills, and the ability to work independently to achieve sales goals.

Key Responsibilities:

  • Maintain and grow relationships with existing dealer partners to increase sales and revenue.
  • Provide exceptional customer service and support to dealer partners to ensure their needs are met and exceeded.
  • Collaborate with internal teams, including sales, marketing, and finance, to resolve issues and provide process improvements.
  • Develop and implement strategies to increase customer awareness, engagement, and retention.
  • Meet or exceed monthly sales targets and key performance indicators (KPIs).

Requirements:

  • Proven experience in customer service, relationship management, and sales.
  • Excellent communication and time management skills.
  • Goal-oriented and results-driven with a strong work ethic.
  • Ability to work independently and prioritize multiple tasks.
  • Experience with CRM tools, preferably Salesforce.
  • Spanish speaking is a plus but not required.

What We Offer:

  • Competitive compensation and benefits package.
  • Generous time-off policies and a 4-day summer work week.
  • 401(k) / DCPP matching and an annual bonus program.
  • Casual, dog-friendly, and innovative office spaces.