Heavy Duty Service Operations Director

3 weeks ago


Ayr, Canada Brandt Full time

Service Manager Job Summary



Brandt is seeking a skilled Service Manager to lead our Ayr Truck & Trailer service department. This role involves managing the sales and delivery of after-market support services for our truck and trailer business.



Main Responsibilities


  • Oversee service workflow, ensuring efficient management of service operations.
  • Enforce adherence to standards, policies, and reporting practices to meet established standards.
  • Develop and manage the Service Department budget to meet financial and operational goals.
  • Prepare quotes for customer work orders and manage the opening and closing of work orders.
  • Inspect and operate customer equipment to resolve concerns and diagnose issues.
  • Monitor service revenue and expenses monthly.
  • E nsure work is performed according to established safety and industry standards.
  • Regularly review employee performance against established goals.


Requirements


  • Effective communication with customers, employees, and branch personnel at all levels.
  • Self-motivation in learning and applying new knowledge and skills, with a willingness to share knowledge with others.
  • Ability to travel to customer worksites and operate and work around heavy equipment as required.
  • Proficiency in using work-related desktop applications and web-based productivity applications.
  • Confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.
  • A recent driver's abstract will be required.


Experience and Qualifications


  • A strong commitment to occupational health and safety.
  • 5-7 years of combined experience in service, management, and business, including journeyperson heavy duty mechanic experience and 3 years of management/supervisory experience in the heavy duty equipment industry.
  • A solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership.
  • Ability to organize work, set priorities, and achieve work-related objectives and goals.
  • A strong customer service orientation and sound judgment when dealing with customers.


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