Service Operations Manager

4 weeks ago

Ayr, Canada Brandt Full time

Job Summary

We are seeking a highly skilled Service Manager to lead our Ayr Truck & Trailer location. The successful candidate will be responsible for managing the sales and delivery of after-market support services for the truck and trailer business.

Key Responsibilities

  • Manage service workflow and ensure all aspects of the service department are operating efficiently
  • Enforce standards, policies, and reporting practices to meet established standards
  • Develop and manage the Service Department budget to meet financial and operational goals
  • Prepare quotes for customer work orders and open/close work orders as required
  • Inspect and operate customer equipment to resolve concerns and diagnose issues
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Review employee performance against goals on an ongoing basis

Requirements

  • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
  • Must be self-motivated in learning and applying new knowledge and skills and willing to share knowledge with others
  • Must be able to travel to customer worksites and operate and work on or around heavy equipment as required
  • Must be proficient in using work-related desktop applications and web-based productivity applications
  • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required

Preferred Qualifications

  • Demonstrates a strong commitment to occupational health and safety
  • 5-7 years' progressive, combined experience in service, management, and business (i.e. journeyperson heavy duty mechanic, combined with 3 years' management/supervisory experience in the heavy duty equipment industry)
  • Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
  • Demonstrated ability to organize work, set priorities, and achieve work-related objectives and goals
  • Demonstrates a strong customer service orientation and exercises sound judgment when dealing with customers

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