Technical Support Supervisor

6 days ago


SaintJeansurRichelieu, Quebec, Canada COPICOM INC Full time
Job Title

Technical Support Supervisor - Network and Systems

About the Role

We are seeking an experienced Technical Support Supervisor to join our team at COPICOM INC. As a key member of our support team, you will be responsible for providing technical assistance to employees in response to identified difficulties with computer systems, networks, and internet services.

Key Responsibilities
  • Provide technical support to employees in resolving issues with computer systems, networks, and internet services.
  • Supervise and train other technical support workers in this group.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  • Manage incidents and provide customer service.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 3 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment.
What We Offer
  • An estimated annual salary of $65,000 - $85,000 based on location and experience.
  • Dental plan, health care plan, vision care benefits, bonus, registered retirement savings plan (RRSP), free parking available, on-site recreation and activities, paid time off, team building opportunities.
  • Support for newcomers and refugees including facilitating access to community resources, language training, and skills training.


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