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Customer Service Team Lead

2 months ago

Fort St John, Canada Patel Family And Associate Business LTD. Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Patel Family And Associate Business LTD. As a key member of our operations team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring the smooth day-to-day operation of our business.

Key Responsibilities
  • Supervise and coordinate the activities of staff, including apprentices, sales workers, and design team members.
  • Assign sales workers to duties and ensure they have the necessary training and support to excel in their roles.
  • Hire and train new staff members, or arrange for their training, to ensure they meet our high standards.
  • Order merchandise and establish work schedules to ensure efficient operations.
  • Resolve issues that may arise, including customer complaints, supply shortages, and other operational challenges.
  • Organize and maintain inventory to ensure we have the necessary stock to meet customer demand.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory or management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Attention to detail and organizational skills.
Work Environment

We offer a dynamic and supportive work environment with opportunities for growth and development. As a Customer Service Supervisor, you will be working in a fast-paced environment with a team of dedicated professionals.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.