Supervisor of Customer Service Team

6 days ago


Calgary, Alberta, Canada Home's Pro Building Materials Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor of Customer Service Team to join our team at Home's Pro Building Materials. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer service representatives to achieve sales and customer satisfaction goals.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Performance Management: Conduct regular performance reviews and provide feedback to team members to ensure they are meeting their goals and objectives.
  • Training and Development: Develop and implement training programs to ensure that team members have the skills and knowledge needed to provide excellent customer service.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with tight deadlines and overtime required.


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