Customer Service Representative

1 month ago


Saskatoon, Saskatchewan, Canada Cowan Graphics Inc Full time
Job Summary
Cowan Graphics Inc., a leading digital and screen-printing company in Canada, is seeking a skilled Customer Service Representative to join our Saskatoon team. Our company has been family-owned since 1945 and has grown to become one of the largest in Western Canada.

Key Responsibilities
- Assist our Sales Team in providing exceptional customer service
- Obtain detailed job specifications from customers and/or Sales, ensuring understanding of their expectations
- Manage customer walk-ins and support customer call-ins
- Assist customers in meeting artwork approval deadlines
- Write up job dockets for production
- Ensure accounting has provided terms prior to production
- Provide estimates and solutions to clients
- Receive customer art files, reviewing to ensure they match the estimate and manufacturing capabilities
- Responsible for multi-ship distribution, spreadsheets, labels, and courier input if applicable
- Manage deadlines within all aspects of projects from start to finish
- Work closely with Production, understanding materials and manufacturing capabilities
- Communicate with alternate plants if unable to facilitate in the local facility
- Assist with reception tasks when needed

Requirements
- Self-motivated and able to work independently
- Solid written and verbal communication skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Excellent organizational skills and a strong attention to detail
- Proficient with all Microsoft Office Suite
- Ability to grasp technology and processes quickly
- Strong customer service skills
- Experience in the printing industry is an asset, but not mandatory

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