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Implementation Specialist

2 months ago

Montreal, Quebec, Canada Lightspeed Full time

About the Role:

We're seeking a highly skilled and customer-focused Implementation Specialist to join our Launch Services team at Lightspeed. As a key member of our team, you will be responsible for leading onboarding sessions and assisting with account configurations for our Golf product.

Key Responsibilities:

  • Conduct remote onboarding sessions with customers in one-to-one or one-to-many meetings, ensuring a seamless and successful implementation of our products.
  • Design and configure customer food and beverage menus, taking into account their specific needs and preferences.
  • Schedule and facilitate training sessions on back office configuration, menu editing skills, and POS terminal workflows.
  • Educate and train customers on the use of our POS settings and configuration tools, empowering them to get the most out of our software.
  • Update customer records in Hubspot, ChurnZero, and other web-based tools to reflect new information and implementation timelines.
  • Collaborate closely with Implementation Consultants and cross-departmentally with Sales, Customer Success, and Support teams to enhance and improve the onboarding process.

Requirements:

  • Knowledge of the Golf Industry or a strong passion for the sport.
  • Experience in training, teaching, onboarding, or facilitating orientation sessions.
  • Strong problem-solving skills to ensure customers use our POS to its full capacity.
  • Excellent communication skills in English and French, both spoken and written.
  • Previous experience in a technical role, such as software, IT, or tech support.
  • Previous experience with POS configuration and back office POS management.
  • Knowledge of Apple tools, web technologies, and networking.
  • Ability to work in a flexible hybrid environment (3 days/week in office).

About Us:

Lightspeed is a leading provider of cloud commerce solutions, empowering merchants to innovate and simplify their operations. Our platform helps businesses in the retail, hospitality, and golf industries to provide exceptional customer experiences. With teams across North America, Europe, and Asia Pacific, we serve businesses in over 100 countries.