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Aspirational Leader

2 months ago

Nanaimo, British Columbia, Canada The Body Shop Full time
About the Role

We are seeking an Aspirational Leader to join our team at The Body Shop. As a key member of our Store Management team, you will play a vital role in driving retail excellence, strong sales results, and an engaging customer experience.

Key Responsibilities
  • Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
  • Problem solve effectively and proactively, utilizing available resources to drive results.
  • Creatively support the upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
  • Communicate effectively and act as a flexible and responsible role model to your team.
  • Develop a strong understanding of the beauty market, our competitors, and our products to drive sales and customer engagement.
What We Look For
  • Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
  • Ability to communicate and listen effectively, demonstrating operational skills.
  • Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
  • A positive mindset with the willingness to continuously develop yourself.
  • Ability to multitask, manage time, and work flexible hours.
  • Ability to work independently with minimal direction.
What We Offer
  • Comprehensive onboarding in your new position.
  • Training hours for you and your team as needed.
  • A 50% staff discount on regular products and 30% on gifts.
  • Freebies - when we launch new products, we want our teams to be the first to fall in love with them.
  • Paid volunteer days - so you can spend time with the causes that matter to you.
  • Ability to make connections with community partners to drive local activism.
  • (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Ability to offer a real living wage to your customer consultants.
  • Opportunities to grow within the brand.
  • Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.