Service Desk Technician

4 months ago

Nanaimo, Canada Tilray Full time

**Service Desk Technician - Nanaimo, BC**

About Tilray Brands Inc.

Tilray is a global leader in cannabis research, cultivation, processing, and distribution. We aspire to lead, legitimize, and define the future of our industry by building the world’s most trusted cannabis company. We are committed to setting the gold standard of care and excellence in our industry. We believe that commitment starts with a great work environment and benefits for our associates.
- Looking to develop your career at the forefront of a rapidly expanding industry?_

**Job Summary**:
**Roles & Responsibilities**:

- Provide superior frontline technical support for onsite and remote users
- Pursue technical issues to resolution or escalation
- Provide IT Onboarding orientation to new employees
- Advise users on IT products and/or services
- Manage on-site IT inventory
- Fulfill onsite IT workspace requests
- Daily utilization of IT ticketing system for incident and request management
- Observe and report on trending IT issues and potential areas of service improvement
- Participate in knowledge management and creation of knowledge base articles
- Work and collaborate with a team

**Required Qualifications**:

- College Diploma/University Degree in related field
- 2-3 years of experience in an Information Technology support
- MacOS, iOS, Windows, printers, and mobile device support experience
- Experience in supporting large-scale IT environments
- Experience in supporting conference room solutions
- Organizational, verbal, and written communication skills a must
- Attention to detail and ability to multi-task is an asset
- Previous experience in an ITIL environment

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