Facility Operations Manager

1 week ago

Ottawa, Ontario, Canada BGIS Full time
About the Role

We are seeking a highly skilled and experienced Facility Operations Manager to join our team at BGIS. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our facilities, ensuring that they are running smoothly and efficiently.

Key Responsibilities
  • Portfolio Management
    • Manage the operations and maintenance activities of a portfolio of facilities.
    • Ensure facility uptime objectives are met and that the continued safe and reliable operations of the portfolio of facilities are maintained.
    • Create and implement annual facility management plans.
    • Collaborate with relevant stakeholders and oversee the implementation of facility-related programs.
  • Service Delivery Management
    • Responsible for meeting client obligations and resolving problems and/or conflicts.
    • Maintain open communication with the client and provide regular written and oral reports to ensure satisfaction.
    • Recommend solutions and implement appropriate actions for issues.
  • Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
    • Execute emergency preparedness, risk management, disaster recovery, and business continuity plans.
    • Collaborate with relevant stakeholders on incident management-related requirements.
  • Health, Safety, Environment & Security
    • Act as the focal point of contact and collaborate with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
    • Administer vendor safety-related accreditation, training, and qualification, where required.
  • Client Relationship Management
    • Develop and maintain effective relationships with clients and ensure ongoing client satisfaction.
    • Act as the focal point of escalation for issues pertaining to facilities managed.
  • Budget Development & Management
    • Responsible for meeting budget for assigned portfolio.
    • Develop and manage budget for portfolio and project expenses.
  • Project Management
    • Develop and execute project plans and related estimated costs and budget for assigned portfolio.
    • Oversee project delivery.
Requirements
  • College diploma or equivalent training.
  • 3-5 years or more of facility management work experience.
  • Solid facility operations and maintenance management abilities.
  • Solid proficiency with facility equipment and building systems.
  • Solid service delivery management abilities.
  • Solid budget management abilities.
  • Developed communication, influence, persuasion, and negotiation skills.
  • Solid client relationship management abilities.
  • Solid people leadership skills.
  • Solid vendor management skills.
  • High degree of client service orientation and sense of urgency.
  • Solid project management skills.
  • Solid emergency preparedness and business continuity planning and execution abilities.
  • Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
  • Thorough knowledge of health and safety requirements.
  • Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable.
  • Maintains current knowledge of and demonstrates solid ability to implement facility management services best practices.
  • Solid knowledge of current building standards, code, and legislative requirements.
Preferred Qualifications
  • Certified Facility Manager through International Facility Management Association (IFMA).
  • Certified Property Manager through Institute of Real Estate Management.
  • Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
  • Real Property Administrator through Building Owners and Managers Institute (BOMI).
About BGIS

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

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