Facility Operations Manager

5 days ago


Ottawa, Ontario, Canada BGIS Full time

About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally focuses on enabling innovation through the services we deliver, while actively seeking new opportunities to drive innovation for our clients' businesses.

Our Services

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. Our services include:

  • Facility Operations and Maintenance
    • Managing the operations and maintenance activities for a portfolio of facilities
    • Ensuring facility uptime objectives are met
    • Creating and implementing annual facility management plans
  • Service Delivery Management
    • Resolving problems and conflicts with clients
    • Providing regular written and oral reports to ensure client satisfaction
    • Monitoring service delivery performance against established metrics
  • Risk Management, Emergency Preparedness, and Business Continuity
    • Executing emergency preparedness and business continuity plans
    • Collaborating with stakeholders on incident management requirements
  • Health, Safety, Environment, and Security
    • Ensuring ongoing compliance with health and safety legislation and requirements
    • Administering vendor safety-related accreditation and training
  • Client Relationship Management
    • Developing and maintaining effective relationships with clients
    • Acting as the focal point of escalation for issues pertaining to facilities managed
  • Budget Development and Management
    • Developing and managing budgets for portfolio and project expenses
    • Collaborating with Finance to ensure affordability and budget management
  • Project Management
    • Developing and executing project plans and related estimated costs
    • Overseeing project delivery

Requirements

To be successful in this role, you will need:

  • Education
    • Community college diploma or equivalent training
  • Experience
    • 1 to 3 years of facility management work experience
    • 3 to 5 years of facility-related work experience
  • Skills
    • Facility operations and maintenance management abilities
    • Service delivery management abilities
    • Budget management abilities
    • Client relationship management abilities
    • Project management abilities
    • Emergency preparedness and business continuity planning and execution abilities

Preferred Qualifications

We are looking for individuals who are working towards or have one or more of the following certifications:

  • Certified Facility Manager through International Facility Management Association (IFMA)
  • Certified Property Manager through Institute of Real Estate Management
  • Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
  • Real Property Administrator through Building Owners and Managers Institute (BOMI)

About Us

At BGIS, we believe that diversity and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process and promoting diversity within our organization.

We are an equal opportunity employer and welcome applications from individuals of all backgrounds. If you require accommodation during the recruitment process, please contact us.



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