IT Operations Manager

4 weeks ago


Rockton, Canada Second Nature Designs LP Full time
Job Description

We are seeking a skilled and experienced IT Operations Manager to join our team at Second Nature Designs LP.

About the Role

  • Provide technical support to end-users via phone, email, or in-person.
  • Manage daily operations of the IT support function.
  • Diagnose and resolve hardware and software issues.
  • Install, configure, and maintain computer systems and networks.
  • Manage user accounts, permissions, and passwords.

Key Responsibilities

  1. IT Management: Manage daily operations of the IT support function, provide technical support to end-users, diagnose and resolve hardware and software issues.
  2. Database Management: Design, implement, and maintain databases (SQL), ensure database performance, security, and availability.
  3. ERP Management: Oversee the implementation, maintenance, and optimization of ERP systems, collaborate with various departments to ensure ERP systems meet business needs.
  4. Software Troubleshooting: Identify and resolve software application issues, install and update software applications, collaborate with software vendors for support and troubleshooting.
  5. Hardware Troubleshooting: Diagnose and repair hardware issues, maintain an inventory of hardware and software assets, coordinate with vendors for hardware procurement and repairs.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of experience in IT support, database management, ERP systems, and web development.
  • Strong knowledge of computer hardware, software, and network systems.
  • Proficiency in database languages such as SQL.
  • Experience with ERP software (e.g., SAP, Oracle, Microsoft Dynamics).

Preferred Skills

  • Certifications such as CompTIA A+, Microsoft Certified: Azure Database Administrator Associate, or equivalent.
  • Experience with cloud platforms (e.g., AWS, Azure).
  • Knowledge of cybersecurity principles and best practices.

Salary: $80,000 - $110,000 per year, depending on experience.


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