Customer Service Representative

4 weeks ago

Ottawa, Ontario, Canada British Council Full time

We are seeking a highly skilled Customer Service Representative to join our team at the British Council Czech Republic. The successful candidate will be responsible for delivering exceptional customer service in handling enquiries in the fields of English language, Exams, Corporate and others.

Main Responsibilities:

  • Deliver a range of administrative and/or customer service tasks within agreed corporate procedures, to maximise quality, continuity and efficiency.
  • Receive and respond to enquiries from/to customers through all communication channels in all fields, including immediate assistance.
  • Act as a single point of contact for all customers, guide them through the journey from first enquiry to final sale using CRM (Salesforce) correctly when acquire and maintain an excellent level of product knowledge, pricing and discounting.
  • Maximise opportunities for cross selling.
  • Use corporate financial systems and processes appropriately as part of the job and on behalf of a team.
  • Maintain and update all databases and report in a timely and accurate manner.

Requirements:

  • Proven previous experience of working in customer service environment.
  • Advanced Computer skills.
  • Use of Outlook, Excel, Word.
  • Written and oral communication skills in English (B2) and Czech (C1).
  • Secondary school leaving certificate.

Additional Requirements:

  • This post is 0.5 FTE, e.g. 17.5 hours per week.
  • The successful candidate will work in shifts on work weekdays between 7:30 a.m. and 7 p.m. and on Saturdays from 8 a.m. till 1 p.m., covering the opening hours of the Prague office.

About the British Council:

We are a UK-based organization that works in over 100 countries to promote cultural relations and educational opportunities. We believe in the importance of building connections, understanding and trust between people in the UK and countries worldwide.

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