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Senior Technical Administrator

2 months ago

Saskatoon, Saskatchewan, Canada Equitable Group Full time
{"title": "Senior Technical Administrator", "description": "Job Summary

We are seeking a highly skilled Senior Technical Administrator to join our team at Equitable Bank. As a key member of our Deposit Operations team, you will provide support to the Manager, Deposit Operations and assist with the day-to-day management of the administrative team.

Key Responsibilities
  • Provide support, guidance, and mentorship to administrators
  • Assist with the execution of business unit priorities
  • Continuously improve administration processes
  • Establish and deepen relationships with credit union agents and brokers
Requirements
  • 30% Administration and Management
  • Assist with monitoring productivity and client turnaround time
  • Participate in quality assurance reviews
  • Ensure timely completion of processes
  • 30% Customer Service and Quality Assurance
  • Handle complaints and provide one-on-one guidance
  • Review processes and recommend improvements
  • Answer incoming inquiries
  • 20% Reporting and Reconciliation
  • Assist with yearend tax filings and submission to CRA
  • Reconcile various accounts
  • Ensure compliance with established policy and procedures
  • 5% Technical
  • Participate in testing for internal banking system upgrades
  • Sound knowledge of deposit services industry and internal banking platforms
What We Offer
  • Medical, dental, vision, life, and disability benefits
  • Generous vacation policy and personal days
  • Virtual events to connect with colleagues
  • A fulfilling opportunity to join a top FinTech

The incumbent will work hybrid and spend in-office time at Equitable Bank's office space located at 351 King Street East, Toronto, ON.

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