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Administrative Assistant

2 months ago

Brockville, Ontario, Canada Williams Lea Limited Full time

Job Summary

Williams Lea Limited is seeking a highly skilled and experienced Administrative Assistant to join our team. As a key member of our support services team, you will be responsible for providing exceptional customer service to our clients and supporting our office operations.

Key Responsibilities

  • Provide accurate and timely message taking and passing on to clients and internal teams
  • Manage room and hospitality bookings, including setting up rooms and ensuring seamless event execution
  • Supervise and assist at events, including evening events as agreed upon
  • Deliver an exceptional electronic and hard copy file management service, ensuring accurate and efficient document handling
  • Return or add documents to existing client files, maintaining confidentiality and attention to detail
  • Work with our practice management system to log and record documents, ensuring accurate and up-to-date information
  • Handle and administer closed files as requested, maintaining confidentiality and adhering to company policies
  • Sort, scan, rename, and distribute incoming mail, ensuring timely and accurate delivery
  • Provide photocopying, scanning, and printing services as per client instructions, maintaining high levels of customer satisfaction
  • Collect and complete any information required for billing or client charge back data, ensuring accuracy and attention to detail
  • Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
  • Handle incoming and outgoing deliveries via courier, ensuring all incoming documents are scanned entirely and allocated to the relevant electronic post folders
  • Deal with incoming hand deliveries from clients, ensuring all incoming documents are scanned entirely and allocated to the relevant electronic post folders
  • Stationary ordering and delivering to specific areas of the office, maintaining a well-stocked and organized workspace
  • Maintain the highest levels of customer service, ensuring a positive and professional experience for all clients and internal teams

Personal Attributes

  • Administrative experience is essential, with a proven track record of providing exceptional customer service
  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Well-presented with a professional manner, maintaining a positive and approachable demeanor
  • Flexible, computer literate, and a quick learner, with a willingness to adapt to changing priorities and tasks
  • Confident and effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • Hands-on team worker, with a collaborative and supportive approach to working with colleagues
  • High degree of attention to detail, ability to retain high levels of concentration in a busy working environment

Rewards and Benefits

Williams Lea Limited is committed to supporting our employees in both their professional and personal lives. As part of our comprehensive benefits package, we offer:

  • 25 days holiday, plus bank holidays
  • Salary sacrifice schemes, retail vouchers, including our TechScheme which can be used on a range of gadgets and household appliances
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme

We believe in fostering a culture of equality and diversity, valuing the differences that a diverse workforce brings to our organization. We are committed to providing a positive and inclusive work environment, where all employees feel valued and supported.