Multi Services Assistant

4 weeks ago


Brockville, Ontario, Canada Williams Lea Limited Full time

Job Summary

We are seeking a highly skilled and experienced Multi Services Assistant to join our team at Williams Lea Limited. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, managing room and hospitality bookings, and performing a range of administrative tasks.

Key Responsibilities

  • Provide excellent customer service to clients, responding to queries and requests in a timely and professional manner.
  • Manage room and hospitality bookings, including setting up rooms and arranging catering.
  • Supervise and assist at events, including evening events as agreed.
  • Diary management of meeting rooms and desk bookings.
  • Deliver an exceptional electronic and hard copy file management service.
  • Sort, scan, rename and distribute incoming mail.
  • Provide photocopying, scanning, and printing services as required.
  • Collect and complete information required for billing or client charge back data.
  • Perform extensive computer and data-related tasks.
  • Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate.

Requirements

  • Experience working on Microsoft Office programmes.
  • Excellent customer service skills, confident in liaising with clients and strong communication skills.
  • Client-focused approach to service provision through personal commitment to their business.
  • Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude.
  • Ability to work under pressure within tight deadlines with a flexible approach.
  • Continual improvement mentality, open and receptive to feedback.

Benefits

  • 25 days holiday, plus bank holidays (pro-rata for part-time roles).
  • Salary sacrifice schemes, retail vouchers, and other benefits.
  • Life Assurance, Private Medical Insurance, and Dental Insurance.
  • Cycle-to-work scheme and discounted gym memberships.
  • Referral Scheme and opportunities for career development.

Equality and Diversity

Williams Lea Limited values the differences that a diverse workforce brings to the organisation and is committed to creating an inclusive and respectful work environment.



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