Multi Services Assistant
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Multi Services Assistant to join our team at Williams Lea Limited. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, managing room and hospitality bookings, and performing a range of administrative tasks.
Key Responsibilities
- Provide excellent customer service to clients, responding to queries and requests in a timely and professional manner.
- Manage room and hospitality bookings, including setting up rooms and arranging catering.
- Supervise and assist at events, including evening events as agreed.
- Diary management of meeting rooms and desk bookings.
- Deliver an exceptional electronic and hard copy file management service.
- Sort, scan, rename and distribute incoming mail.
- Provide photocopying, scanning, and printing services as required.
- Collect and complete information required for billing or client charge back data.
- Perform extensive computer and data-related tasks.
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate.
Requirements
- Experience working on Microsoft Office programmes.
- Excellent customer service skills, confident in liaising with clients and strong communication skills.
- Client-focused approach to service provision through personal commitment to their business.
- Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude.
- Ability to work under pressure within tight deadlines with a flexible approach.
- Continual improvement mentality, open and receptive to feedback.
Benefits
- 25 days holiday, plus bank holidays (pro-rata for part-time roles).
- Salary sacrifice schemes, retail vouchers, and other benefits.
- Life Assurance, Private Medical Insurance, and Dental Insurance.
- Cycle-to-work scheme and discounted gym memberships.
- Referral Scheme and opportunities for career development.
Equality and Diversity
Williams Lea Limited values the differences that a diverse workforce brings to the organisation and is committed to creating an inclusive and respectful work environment.
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