Customer Service Branch Manager

6 days ago


Lévis, Quebec, Canada National Bank Full time

We are seeking an exceptional Customer Service Branch Manager to join our team at the National Bank. As a key member of our branch, you will play a vital role in supporting and guiding our transaction service employees to deliver exceptional customer experiences.

Your primary responsibility will be to lead by example, providing coaching and guidance to your team to help them grow professionally and achieve their objectives. You will work closely with the Branch Manager to ensure the smooth operation of the branch, promoting a positive impact on people's lives.

As a Customer Service Branch Manager, you will be responsible for:

  • Guiding and coaching representatives to identify clients' financial needs
  • Promoting the Bank's products and services, referring clients to the right resource
  • Supporting representatives in achieving their objectives, providing advice on work methods and service/business development techniques
  • Maintaining close relationships with clients, offering quality service

You will also be expected to manage complaints concerning transaction and retail banking services, develop action plans, and implement strategies to improve client satisfaction.

In addition to these responsibilities, you will be required to explain rules and procedures to your team, work with other units on various projects, and supervise activities as needed.

The ideal candidate will have a college diploma or equivalent, four to six years of experience, and a Mutual Fund Representative license. They will possess excellent communication skills, be able to analyze situations critically, and demonstrate emotional intelligence.

As a valued member of our team, you will benefit from competitive compensation, flexible benefits, and opportunities for growth and development. Join us and contribute to building the lives of people in your community



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