Customer Service Representative

1 week ago


Lévis, Quebec, Canada beBee Professionals Full time $30,000 - $45,000
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Lévis, Canada. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, ensuring their queries and concerns are addressed promptly and professionally.

Key Responsibilities:
  • Respond to client inquiries via various communication channels, including phone, email, and chat.
  • Provide accurate information about our products and services, addressing any questions or concerns clients may have.
  • Resolve client complaints in a timely and professional manner, escalating issues when necessary.
  • Document all interactions with clients, capturing feedback and insights to inform process improvements.
  • Collaborate with colleagues to enhance service delivery processes, ensuring seamless communication and efficient issue resolution.
Requirements:
  • High school diploma or equivalent, with additional education a significant asset.
  • Previous experience in customer-facing roles or related fields is essential.
  • Demonstrated strong communication and problem-solving skills, with the ability to navigate complex situations effectively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in customer service software and tools, with a willingness to learn new technologies.
What We Offer:
  • A competitive hourly wage and performance-based bonuses.
  • A comprehensive health benefits package, promoting employee well-being and security.
  • Opportunities for career advancement, as we continue to grow and expand our operations.
  • A supportive work environment that fosters teamwork, collaboration, and open communication.
  • Employee discounts and perks, recognizing the value of our dedicated team members.
About beBee Professionals

We are a dynamic and innovative company committed to excellence in customer service. Our mission is to provide unparalleled support to our clients, building long-term relationships based on trust, respect, and mutual understanding.



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