Chief Sales and Service Officer
2 weeks ago
About Us
We are a dynamic organization offering a hybrid formula that balances remote work with the benefits of in-person interactions.
Job SummaryAs Chief Sales and Service Officer, you will be responsible for leading our call centre activities related to sales, customer service, and operational support. This involves planning and managing human, financial, and material resources to ensure optimal utilization.
You will establish and control expenses and annual budgets for the call centre, considering the resources necessary to achieve set objectives. Additionally, you will ensure the training, development, and succession of call centre personnel, determining the required resources for good performance and contributing to company objectives.
To ensure customer satisfaction, you will set up and manage programs promoting the achievement of company objectives. You will also implement strategies supporting growth behaviors through coaching and feedback to achieve unit and bonus growth.
Furthermore, you will ensure that the quality of risks underwritten in new business as well as modifications is good to maintain an acceptable level of profitability.
Requirements
- 5+ years of management experience within the insurance or finance industry.
- Experience in managing large teams is an asset.
- Business transformation capabilities.
- Strong program/project management and governance with change management and execution of plans.
- Strength in understanding data and building business cases; influence and execute on projects and see through to outcome.
- Ability to establish strategic direction and guide its execution.
What We Offer
- A comprehensive compensation package recognizing your success.
- An employee stock purchase plan among the best in the industry, with a matching contribution of 50% of net shares purchased.
- A flexible and complete retirement and social benefits plan, and virtual health services.
- Flexible work arrangements.
- A dynamic in-work learning ecosystem, offering learning paths, interactive online content, and inspiring programs.
- A community action program, as what matters most to you should be part of what makes you unique, and how you give back to the community should be just as meaningful.
Estimated Salary: $120,000 - $150,000 per year
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