Technical Support Supervisor: Leadership Role in IT

1 week ago


Mississauga, Ontario, Canada Code Guru Full time

We are seeking a seasoned Technical Support Supervisor at Code Guru to lead our team of technical support analysts. This is a permanent full-time position offering 35 hours of work per week.

Job Description

In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively. You will also supervise other technical support workers, guiding them to deliver exceptional service.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues related to computer systems and software
  • Consult user guides, technical manuals, and other resources to identify solutions and implement fixes
  • Provide expert advice and training to users on technical topics
  • Maintain a comprehensive problems and solutions log for the benefit of the team
  • Supervise and mentor junior technical support staff to ensure they meet performance expectations
Required Skills and Qualifications

To succeed in this role, you should possess excellent communication skills, both written and verbal. Your technical expertise should include knowledge of ITIL, database software, MS Office, and Windows operating systems. Experience with TCP/IP, Visual Basic, and spreadsheet applications is also essential.

Security and Safety Requirements

You must undergo a criminal record check as part of our hiring process.

Work Conditions and Physical Demands

This role requires working in a fast-paced environment with tight deadlines. You should be able to multitask, prioritize tasks effectively, and maintain attention to detail.

Salary and Benefits

The estimated annual salary for this position is $55,000 - $65,000, depending on your level of experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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