IT Support Professional
5 days ago
Job Overview
We are seeking a skilled IT Support Professional to join our team at Refrigerative Supply Limited. This role involves providing top-notch technical support to our end-users, handling service requests, and working closely with the Operations team.
About the Job
The ideal candidate will have a strong background in End-User Support, with experience in troubleshooting Windows 7 and 10 operating systems, Office 365/Teams, and ITEquipment/Hardware. They will be able to work independently as well as part of a team environment.
Responsibilities
- Provide Tier 1 and 2 technical support to RSL Branches, Warehouses, and Admin Offices.
- First point of contact for incoming support requests, ensuring courteous, timely, and effective resolution of end-user issues.
- Understand and support the technologies used by RSL.
- Resolve problems and liaise with customers to find ways to continually improve services and processes.
- Troubleshoot issues, assess customer priority and impact, and escalate if required.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledge bases as needed.
- Setup, deploy, and troubleshoot PC's, peripherals, and printers.
- Identify, prioritize, and perform service requests based on demand and defined SLAs.
Requirements
- Technical Diploma or University degree in Computer Science or related field.
- Microsoft MD100/101, COMPTIA A+, and ITIL certifications desired.
- At least 2 years' experience in an End-User Support Role.
- Excellent communication and time management skills.
Compensation
The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.
Working Environment
The successful candidate will require travel throughout Western Canada and must be willing to follow company policies and procedures.
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