Customer Service Supervisor

2 days ago

Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at G19 Graphics Ltd. The successful candidate will be responsible for leading a team of customer service representatives, providing exceptional customer service, and ensuring that customer complaints are resolved in a timely and professional manner.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that customer service standards are met
  • Provide exceptional customer service to internal and external customers
  • Resolve customer complaints in a timely and professional manner
  • Develop and implement customer service strategies to improve customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure that customer needs are met
Requirements:
  • 3+ years of experience in a customer service role
  • Proven track record of providing exceptional customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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