Benefits and Group Insurance Specialist

2 days ago

Calgary, Alberta, Canada Green Shield Canada Full time
Company Overview:

Green Shield Canada is a not-for-profit organization dedicated to improving the health and well-being of Canadians. Our mission is to create better health for all, and we're looking for talented individuals to join our team.

About the Role:

The Benefits and Group Insurance Specialist will play a critical role in supporting our clients and ensuring they receive the best possible service. This includes responding to client inquiries, managing benefit plans, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a strong understanding of group benefits administration, and experience working with complex data structures.

Key Responsibilities:


  • Support the GSA Team (Business Development, Account Management, Product) to secure service and retain client business, ensuring Service Levels are met or exceeded.
  • Respond to varied client service requests in regards to their benefit plans, reporting needs and system access, as required.
  • Represent GSA in departmental initiatives and organizational projects as required.
  • Key business representative and liaison supporting client-driven development requests, and managing requirements for various system enhancements, initiatives, and projects.
  • Foster strong and effective client relationships, aligning with the Account Management Team.
  • Host meetings and lead workshops, gathering requirements from key stakeholders, while identifying opportunities to improve business processes and enhance client satisfaction.
  • Support Senior Client Success Specialists to manage communication with our IT team to determine a clear understanding of business requirements; ensuring adequate representation of requirements and test case scenarios applying user stories; support Agile Scrum and Kanban based methodologies.
  • Responsible for understanding, adhering to, and evolving our processes within GSA, our Partners and the broader Enterprise.
  • Support Senior Client Success Specialists to facilitate and appropriately capture requirements, implementation plans, and conversion plans including building testing and deployment activities as required.
  • Maintain and evolve support documentation and reference materials for both internal and external use.
  • Analyze system issues raised and see through to resolution, ensuring a proactive approach when reviewing; work closely with the technical support team to resolve production support issues.
  • Work to identify both process and/or technology gaps and risks, including possible mitigation.


Required Skills and Qualifications:


  • Minimum of 3 years of experience in benefits and / or related industries.
  • University degree or college diploma in business or Computer Science Degree or related discipline required.
  • GBA designation is considered an asset.
  • Understanding of group benefits administration issues, claims processes, health / dental claims adjudication, and group contracts.
  • An individual open to expanding skill set and learning opportunities:
  • Analytical mindset with experience reviewing complex data structures, business problems, and defining business process solutions and/or system requirements.
  • Gain understanding requirements definition and management techniques including business process, use case, workflow, user acceptance testing and data modeling.
  • Gain understanding of and practical experience using agile delivery methodologies.
  • Data analysis using Oracle SQL and PL/SQL considered an asset.
  • Peer mentoring and knowledge transfer activities.
  • Exceptional customer service focus with drive to deliver exceptional outcomes.
  • Demonstrated capability to meet objectives and milestones when working independently and on project teams.
  • Proficiency in developing business process documentation, system documentation, and user reference materials.
  • Expert-level user of Microsoft Office products, including Access, Excel, Word, PowerPoint and Visio.


Salary:

$80,000 - $110,000 per year, depending on experience.

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