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ServiceNow CSM Architect

2 months ago

Canada FX Innovation Full time
About the Role

We are seeking a highly experienced ServiceNow Architect to join our team as a Principal Architect, CSM. As a key member of our ESM team, you will be responsible for ensuring seamless integration of ServiceNow CSM into our clients' overall architecture and providing technical leadership and guidance to our teams.

Key Responsibilities
  • Design and architect complex ServiceNow solutions in an enterprise-scale, multi-vendor environment
  • Ensure technical alignment of FX teams with customer needs and goals
  • Provide overall architectural vision and technical cloud strategy for customers
  • Identify opportunities to cross-sell ServiceNow solutions and products
  • Collaborate with Pre-sales Transformation Architects to develop technical roadmaps and solutions for customers
  • Participate in customer governance meetings and work closely with Client Executive and Client Engagement Director to ensure overall success with customers
Requirements
  • 8+ years of experience on ServiceNow
  • ServiceNow CIS-Customer Service Management certified
  • ServiceNow CIS-CSM Professional certified
  • ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
  • Bilingual (French & English)
About FX Innovation

FX Innovation is a leading provider of cloud and workflow automation professional and managed services and consulting services. We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world. Our team invests in people, technology, education, and sustainability to help our customers achieve their business and competitive goals.

We offer a dynamic work environment, flexibility, and trust, as well as career opportunities and training access. Our strength lies in our technological partner ecosystem, with formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow. We are committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported.