ServiceNow CSM Architect
12 hours ago
Hiring a skilled ServiceNow Architect to lead the implementation and maintenance of our ServiceNow solutions.
Responsibilities:- Maintain, develop, configure, and implement ServiceNow (CSM, HRSD, Sec Ops) solutions.
- Design, develop, and configure ServiceNow solutions based on business requirements.
- Troubleshoot and resolve complex technical issues related to ServiceNow.
- Ensure all solutions and workflow are aligned to ServiceNow best practices.
- Provide technical support and guidance to end-users.
- Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
- Stay up to date with ServiceNow technology and best practices.
- Develop and maintain technical documentation and user manuals.
- Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.
- Lead and manage ServiceNow projects, ensuring timely delivery and high-quality results.
- Conduct training sessions for end-users and stakeholders.
Requirements:
- Deep ServiceNow understanding, troubleshooting, and strong communication/project management skills.
- Bachelor's degree in computer science, Information Technology, or related field.
- Minimum of 8 to 12 years of experience in ServiceNow development and administration.
- Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database, and CMDB.
About Dyooti:
Dyooti is a dynamic company seeking a skilled ServiceNow Architect to join our team.
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