ServiceNow CSM Architect

1 month ago

Canada Dyooti Full time
ServiceNow Architect (CSM, HRSD, Sec Ops)

Hiring a skilled ServiceNow Architect to lead the development and implementation of ServiceNow solutions. Key responsibilities include:

  • Maintaining, developing, configuring, and implementing ServiceNow (CSM, HRSD, Sec Ops) solutions.
  • Designing, developing, and configuring ServiceNow solutions based on business requirements.
  • Troubleshooting and resolving complex technical issues related to ServiceNow.
  • Ensuring all solutions and workflow are aligned to ServiceNow best practices.
  • Providing technical support and guidance to end-users.
  • Collaborating with other teams to ensure successful implementation and integration of ServiceNow solutions.
  • Staying up to date with ServiceNow technology and best practices.
  • Developing and maintaining technical documentation and user manuals.
  • Participating in the planning, design, and implementation of ServiceNow upgrades and enhancements.
  • Leading and managing ServiceNow projects, ensuring timely delivery and high-quality results.
  • Conducting training sessions for end-users and stakeholders.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Minimum of 8 to 12 years of experience in ServiceNow development and administration.
  • Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database, and CMDB.

About Dyooti:

Dyooti is a company that values innovation and excellence in the field of ServiceNow solutions. We are committed to delivering high-quality results and providing a supportive environment for our employees to grow and develop their skills.

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