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Field Technician Specialist

2 months ago

Halifax, Nova Scotia, Canada Instacart Full time

About Instacart

Instacart is a leading e-commerce company that specializes in grocery delivery and retail automation technology. We are committed to transforming the grocery industry by providing a seamless and convenient shopping experience for our customers.

About the Role

We are seeking a highly skilled Field Technician to join our team. As a Field Technician, you will be responsible for diagnosing and resolving hardware and software related issues with our Caper Carts. You will work closely with our Hardware and Operations teams to deliver new features and improvements to our carts.

Key Responsibilities

  • Diagnose and resolve hardware and software related issues with Caper Carts
  • Work with our Hardware and Operations teams to deliver new features and improvements to our carts
  • Communicate with our clients and represent Instacart professionally on-site and virtually
  • Capture clear notes and other media to document understanding and resolution processes for issues encountered
  • Work with a collaborative team to solve problems and improve our technology

Requirements

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability to travel out-of-state for training purposes
  • Must have a vehicle and clean driving record

What We Offer

  • Competitive salary including a monthly retainer
  • Flexible schedule
  • This is a Part-Time contract position (1099)