Field Service Technician

1 week ago

Halifax, Nova Scotia, Canada Xerox Full time

About Xerox

Xerox is a leading provider of document management and print solutions. We are committed to delivering exceptional customer service and support to our clients.

Job Summary

We are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing Xerox equipment and systems at client sites.

Key Responsibilities:

  • Perform routine services to ensure equipment availability to client site users.
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required.
  • Serve as the primary customer contact for providing all maintenance, production, and supply inventories of assigned equipment.
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
  • Proactively manage consumables and supplies replacement as required.
  • Provide customer training on assigned products to improve end-user knowledge of equipment functionality.
  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
  • Develop schedules & implement preventative and corrective maintenance services to maximize equipment up-time and performance.

Requirements:

  • Successful completion of technical knowledge test.
  • Valid Driver's License as this role requires driving to client sites (Company vehicle included).
  • Successful prior experience delivering services within an on-site client environment demonstrating superior customer service skills.
  • Previous field technician or electrical/mechanical repair experience is required.
  • Excellent communication skills in English, French considered an asset.
  • Effective interpersonal skill & behaviors with the ability to interact with a diverse client population.
  • Demonstrated capability in the maintenance and repair of electronic/electrical/mechanical printing or computer equipment.
  • Effective organizational skills.
  • PC skills in MS Office applications, Internet navigation.
  • Basic understanding of network printing, job creation, and submission.
  • Ability to manage multiple tasks.
  • Ability to lift and move up to 50 pounds.

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