Insurance Audit Director

4 weeks ago

St Catharines, Ontario, Canada MT Talent Full time

Insurance Audit Director

MT Talent is partnering with a leading insurance provider to source a dynamic Insurance Audit Director for a newly created role as the company continues to grow.

The Audit Director is responsible for managing the Personal Lines Audit team to establish quality standards and procedures, and to monitor the work of all employees to ensure defined standards are met.

With a proven high level of business acumen, they will utilize the information and data collected from audits to support company decision making, continuous improvement initiatives and projects.

Key Responsibilities:

  • Oversee the Audit team and delegate tasks, projects, correspondence, and inquires to Audit Analysts
  • Liaise with Insurance Markets regarding performed audits
  • Manage and mentor the QA / Audit team, supporting their growth and success, ensures training is completed and up to date, holds the team accountable to deliverables, while maintaining a positive attitude reflective of the company values
  • Monitor, track and approve Audit employee time-off, addressing concerns as they arise
  • Arrange and lead team building and/or team training initiatives
  • Monitor Audit Analysts' workloads and provide hands-on support as needed
  • Advise team members on time and task management to help increase productivity
  • Correspond with QA/Audit team to answer questions/inquires and provide situational support
  • Provide team members with constructive feedback and recommendations on how to improve their work
  • Coach their team in identifying problematic situations and assisting in generating solutions
  • Address escalations
  • Review routine and non-routine audit results and reports generated by the Quality Assurance Analyst
  • Oversee the Results Calendar, used to inform executive decision making and scorecards
  • Present audit results/reports to the Underwriting Manager
  • Collaborate with Markets, Personal Lines and other Business Executives on ways to improve company processes, procedures and performance, based on audit report findings
  • Investigate reoccurring quality concerns, examining ways to fix the underlying issue and improve the quality of services
  • Arrange and conduct team meetings, discussing general departmental issues, sharing ideas, and reviewing team performance

Requirements:

  • Post-secondary education in Insurance, Finance, Business, or other relevant program
  • RIBO License in good standing is required
  • Other designations such as Chartered Insurance Professional (CIP) professional designation, Canadian Accredited Insurance Broker (CAIB) professional designation, Customer Service for the Insurance Professional (CSIP) professional designation, Canadian Professional Insurance Broker (CPIB) professional designation are an asset
  • 5 or more years of experience in Personal Lines Insurance
  • 5 or more years of experience in insurance auditing, quality control
  • At least 1 year of people leadership experience in the Insurance industry
  • Strong computer skills including MS Office Suite and industry-specific software. Experience with Power Broker is preferred.
  • Proven knowledge of insurance operations such as underwriting guidelines, coverage options, and various broker channels
  • Professional and tactful communication skills with an ability to present information and ideas to various levels within an organization
  • Strong knowledge of the Insurance Act, RIBO requirements and guidelines
  • Highly analytical, detail-oriented, strategic thinker with a proven ability to analyze information, data and make business suggestions accordingly
  • Entrepreneurial with proven project management skills / experience
  • Resilient and positive attitude with an ability to execute quality work in a growing and dynamic workplace

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