Senior Insurance Audit Specialist

6 days ago

St Catharines, Ontario, Canada MT Talent Full time

Role Overview

MT Talent is partnering with a leading insurance provider to source a Senior Insurance Audit Analyst for a newly created role. The successful candidate will be responsible for conducting routine and non-routine audits to assess the quality of the company's services. They will collect, review and interpret audit data to identify issues and trends in policies and procedures, software efficiencies, the performance of employees, and potential risk exposure. This information will be used to inform strategic business decisions and drive improvements.

The Opportunity

The Senior Analyst will work closely with the Underwriting team to conduct audits of Personal Lines files, identify areas for improvement, and implement changes to enhance quality. They will also collaborate with Brokers and Managing Partners to address outstanding documents, quality concerns, and results. Additionally, they will participate in team meetings, assist the Director of QA with projects, and provide recommendations for quality improvement.

Key Responsibilities

- Conduct routine and non-routine quality audits/reports on Personal Lines Insurance accounts
- Conduct monthly audits and forward reports/results to all required stakeholders
- Update and maintain the Results Calendar and any required SharePoint pages
- Correspond with the Underwriting team to raise questions or concerns
- Collaborate with the Underwriting teams to conduct audits of Personal Lines files
- Correspond with Brokers and Managing Partners to address outstanding documents, address quality concerns, results, etc.
- Interpret and relay audit results/data to relevant parties, making recommendations on how to improve quality
- Participate in team meetings
- Assist Director of QA with projects/tasks, as required

Requirements

- Post-secondary education in Insurance, Finance, Business, or other relevant program
- RIBO License in good standing is required
- Other designations such as Chartered Insurance Professional (CIP) professional designation, Canadian Accredited Insurance Broker (CAIB) professional designation, Customer Service for the Insurance Professional (CSIP) professional designation, Canadian Professional Insurance Broker (CPIB) professional designation are an asset
- 4 or more years of experience in Personal Lines Insurance
- 3 or more years of experience in Personal Lines Insurance underwriting, claims, and/or auditing/QA
- Proven knowledge of insurance operations such as underwriting guidelines, coverage options, and various broker channels
- Strong computer skills including MS Office and industry-specific software. Experience using Power Broker is preferred
- Professional and tactful communication skills with an ability to present information and ideas to various levels within an organization
- Strong knowledge of the Insurance Act, RIBO requirements and guidelines
- Highly analytical, detail-oriented, strategic thinker with a proven ability to analyze information, data and make business suggestions accordingly
- Entrepreneurial and self-motivated with a desire to grow and learn
- Resilient and positive attitude with an ability to execute quality work in a growing and dynamic workplace

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