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Physiotherapy Clinic Coordinator
1 month ago
Location: Lifemark Physiotherapy Blackburn & Taylor Kidd
Employment Status: Permanent Full-Time
Schedule: Monday to Friday
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Lifemark Physiotherapy Blackburn & Taylor Kidd. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and clients, ensuring a positive experience from initial contact to completion of treatment.
Key Responsibilities:- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval.
- Complete data entry and billing.
- Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
- High School Diploma, G.E.D. or equivalent.
- Excellent customer service skills and telephone etiquette.
- A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a rehabilitation clinic setting.
- Excellent English communication and interpersonal skills.
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
- Flexible and adaptable to change.
Lifemark is a dynamic and growing organization that values its employees and provides opportunities for professional growth and development. We offer a competitive compensation package, excellent benefits, and a positive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
