Field Service Technician

6 days ago

Saguenay, Quebec, Canada PeopleToGo Full time

Job Summary:

We are seeking a skilled Field Service Technician to join our team at PeopleToGo. As a Field Service Technician, you will be responsible for performing intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, and POS devices.

Key Responsibilities:

  • Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, and POS devices.
  • Handle software installation, support, and upgrades.
  • Perform deskside support services, including installing and troubleshooting hardware, software, and network related issues.
  • Provide 1st level Help Desk support.
  • Perform basic LAN and internetworking related activities.
  • Handle bench repairs and remedial maintenance.
  • Respond to and update calls from the National Dispatch/Call Management Center.
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Requirements:

  • 1-2 years of field service experience performing hardware roll-outs, refreshes, and other deployment related activities.
  • 1-2 years of deskside support experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification.
  • May have other vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
  • Self-starter with the ability to manage multiple tasks.
  • Exceptional customer service skills.
  • Good communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Availability to work flexible schedules.
  • Minimum of a Diploma from a recognized IT program.

How to Apply:

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

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