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General Manager of Community Development
2 months ago
We are seeking a highly skilled and experienced General Manager to lead our MCC Centre Thrift Shop in Abbotsford, British Columbia. As a key member of our team, you will be responsible for providing strategic leadership, market positioning, and daily operational management of the thrift shop.
Key Responsibilities- Oversee multiple department heads, from the warehouse to the retail floor, and guide your team in setting and achieving the shop's goals.
- Implement key initiatives to drive success, including retail operations, inventory management, team leadership, and facilities oversight.
- Develop both staff and leadership, ensuring effective administration, communications, and adherence to workplace safety standards.
- Collaborate with the Director on special and pilot projects when requested.
- Engage with customers, volunteers, employees, donors, and the wider community in a way that reflects MCC's mission and values.
- Minimum 7 years of relevant thrift or retail experience.
- Post-secondary education in business management or equivalent experience with minimum 5 years in a leadership role overseeing managers, supervisors, and volunteer coordination.
- Understanding of the second-hand merchandise market with the ability to assess the quality of clothing, housewares, and furniture.
- Proven track record of driving retail innovation and process improvements, including enhancing inventory management, customer experience, employee development, and/or Ecommerce initiatives.
- Current First Aid Training Certification (or willing to obtain within the first three months of employment).
- Verbal Intervention Training Certification (Nonviolent Crisis Intervention, training provided within the first three months of employment).
This is a full-time salaried position working a minimum of 40 hours per week. Supporting special organizational initiatives may require working extended, after or holiday hours, as necessary.
Regular retail hours are 9:00 am to 5:00 pm, Monday to Saturday. Work shifts will begin prior to or extend later than retail hours.
This role may require extended, after or holiday hours to support shop needs, issues, or special organizational initiatives, as necessary.
This position is located at MCC BC's MCC Centre Thrift Shop in Abbotsford, British Columbia.
Support for the Shop's pick-up and delivery service may require travel in an MCC BC or personal vehicle to locations across the Fraser Valley and Greater Vancouver region.
This position requires working in a comfortable but fast-paced retail shop/shipping & receiving environment.
Substantial time standing and moving around the shop to ensure smooth operations and to remain accessible and visible to customers, volunteers, and employees.
May also include time spent in an office setting for administrative tasks.
As a busy retail location, and following MCC BC safety and de-escalation protocols, this position may require effective and intense interactions with drug-addicted and street-involved persons, or individuals who are members of vulnerable populations.
