Technical Infrastructure Specialist

1 month ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
Job Title: Technical Infrastructure Analyst

We are seeking a highly skilled Technical Infrastructure Analyst to join our team at ICBC. As a key member of our Technology Operations Centre, you will be responsible for providing leadership and technical expertise to support the planning and management of IT services.

Key Responsibilities:
  • Lead the Technology Operations Centre team, providing guidance, feedback, and technical expertise.
  • Collaborate with cross-functional teams to enable the TOC to provide support for ICBC infrastructure, platforms, and applications.
  • Implement improvements for the Technology Operations Centre.
  • Identify and transition new work from ISD teams to the TOC.
  • Provide support for coordinating high-priority incidents with a focus on reducing MTTR.
  • Onboard and train new team members, providing ongoing training and coaching to existing staff.
  • Review and follow up on TOC-related events and ad-hoc work requests.
  • Review alerts, fine-tune monitoring, document alert handling procedures, and identify new alerting.
  • Produce and maintain clear and accurate operational documentation.
  • Plan and manage Technical Support Specialist schedules, ensuring adequate coverage 24x7x365.
  • Plan, organize, and lead team meetings and ad-hoc sessions.
Requirements:
  • Strong leadership skills, with the ability to guide, mentor, and develop.
  • Excellent organizational abilities, self-motivation, and adaptability.
  • Experience with observability tools (e.g., Splunk, AKIPS, Nagios, SCOM, Dynatrace, AppResponse).
  • Familiarity with ITSM best practices (ITIL, incident, problem, and change management).
  • Knowledge of server administration, virtualization, and host technologies, monitoring tools, and network.
  • Communications - technical/non-technical, via various channels and to various levels of audiences.
  • Ability to handle multiple tasks in a dynamic environment with changing priorities.
About Us:

At ICBC, we strive to make the car insurance system work for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse, and inclusive team that is driven to serve its customers and community.

We offer a competitive salary, comprehensive benefits, and a collaborative work environment. You will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional results.

We are committed to providing a seamless and accessible experience for all candidates. If you require accommodations throughout the application or hiring process, please don't hesitate to contact us.

We look forward to hearing from you

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