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Store Manager
2 months ago
Job Summary:
The Store Manager is a key member of the L'OCCITANE Group team, responsible for driving sales, reinforcing operations, merchandising, and beauty advisor development in their assigned store. This role requires a strong leader who can motivate a sales force, provide outstanding customer service, and maintain L'OCCITANE standards.
Key Responsibilities:
- Product Knowledge: Acquire extensive knowledge of the entire L'OCCITANE product line, including skincare and beauty products.
- Customer Service: Advise and assist customers with their choices of products for themselves and for gifts, providing a personalized shopping experience.
- Staff Management: Manage, supervise, and train staff to ensure they meet sales goals and provide quality customer service.
- Operations: Maintain L'OCCITANE standards, including visual and merchandising standards, and hold staff accountable for providing quality customer service and achieving sales goals.
- Performance Analysis: Analyze and review sales associates' performance, developing coaching logs and refining selling techniques on a store-wide and individual basis.
- Customer Development: Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events, as well as a skincare customer base.
- Recruitment and Training: Recruit, hire, and train Beauty Advisors and future management candidates.
Requirements:
- Work Experience: 3+ years of work experience in retail sales, with a proven ability to motivate a sales force.
- Leadership Skills: Must present a positive professional and energetic attitude, with excellent oral and written communication skills.
- Math Skills: Basic math skills are necessary, with computer literacy including MS Office a plus.
What We Offer:
- Competitive Salary: A highly competitive salary/compensation package.
- Bonus Opportunities: Bonus opportunities for meeting sales goals and exceeding expectations.
- Benefits: Outstanding benefits for full-time employment, including paid vacation, generous discount, medical, dental, vision insurance, and RRSP.
