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Customer Service Representative
2 months ago
Responsibilities:
* Provide high standards of service to customers in accordance with the Skyservice philosophy, ensuring efficient and courteous arrivals and departures of customers.
* Communicate via ground/air Unicoms and radios.
* Maintain clear and concise communications with linecrew.
* Maintain, monitor, and update systems.
* Bill and update the landing fee system.
* Maintain, monitor, and update the system and advise Line Service Crew accordingly.
* Follow all billing procedures and maintain accuracy.
* Remain vigilant with security protocols and situational awareness.
* Ensure communication and coordination between customers, line service, and staff.
* Coordinate fueling, catering, car rental, hotel booking, and reservations.
* Answer the general number phone lines and forward the calls to the appropriate person.
* Ensure that all areas of the FBO are clean at all times.
* Ensure coffee, condiments, and snacks are restocked regularly.
* Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
* Any other duties as assigned.
Requirements:
* Two years' experience in a customer service environment.
* Ability to deliver service that is courteous, discreet, efficient, professional.
* Knowledge of the standard NATO phonetic alphabet.
* Proactive, sees and understands the customers' needs.
* Strong organizational skills, resourceful.
* Ability to work under pressure in a fast-paced environment.
* Ability to provide a positive attitude while working in a group.
* Working knowledge of Microsoft Office Products.
* Available to work on different shifts, including weekends and statutory holidays.
Benefits:
Our perks and benefits include but are not limited to:
* Competitive group health benefits coverage for you and your eligible dependents, including health, vision, and dental plans.
* Employee assistant program.
* Group retirement savings plan with company matching contribution.
* Paid time off including sick days and personal days.
* Employee Referral Program.
* Service Awards.
