Tech Deployment Specialist
2 weeks ago
We are hiring an experienced Implementation Specialist for our Calgary, AB location with GardaWorld Cash Services.
About the RoleThe Implementation Specialist reports to the Project Management Office (PMO) and plays a critical role in the successful deployment and integration of our cash services and logistics solutions within new and existing service branches.
Key Responsibilities- Implementation Planning: Collaborate with Project Managers to develop and manage detailed implementation plans, outlining tasks and timelines. Execute and track progress against implementation plans, identify potential roadblocks, and proactively address issues to ensure timely completion.
- Tech Deployment: Lead the technical deployment of new cash services and logistics solutions within service branches, including partnering with IT on hardware and software installation, configuration, and testing. Analyze branch-specific needs and recommend customizations or modifications to optimize performance.
- Training and Support: Develop and deliver comprehensive training programs for branch personnel on the use and functionality of implemented solutions. Collaborate on creation of user manuals, training guides, and other supporting documentation to facilitate knowledge transfer and ongoing support.
- Collaboration and Communication: Work closely with Project Managers to align implementation activities with project timelines and objectives. Communicate effectively with branch personnel, providing clear updates, addressing concerns, and fostering positive relationships.
- Process Improvement: Contribute to the continuous improvement of implementation processes and methodologies.
To be successful in this role, you will require:
- Proven experience in implementing software solutions or enhancements, ideally within the cash services or logistics industry.
- A strong understanding of operational principles.
- Proficiency in troubleshooting technical issues and providing effective solutions.
- Strong leadership and communication skills.
- Bilingual English and French preferred.
- The ability to explain complex technical concepts clearly and concisely to a non-technical audience.
The estimated annual salary for this role is $85,000 - $110,000 CAD, depending on experience. Additional benefits include a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.
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