Healthcare Support Specialist
1 day ago
We are seeking a highly organized and detail-oriented individual to join our team as a Team Assistant. As a key member of our healthcare team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.
Key Responsibilities- Provide administrative support services to Care Coordinators, including processing new referrals and orders for services, supplies, and equipment.
- Process and assist in managing confidential patient records, including entering, updating, and maintaining patient data in our electronic database.
- Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
- Provide back-up support to other positions as required.
- A Grade 12 diploma (minimum)
- 2+ years' related office experience
- Accurate keyboarding/data-entry skills
- Proficient with database software, MS Word, and Excel, and other applications in a Windows environment
- Excellent organizational skills and ability to work with minimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world-class defined benefit pension plan
We are Ontario Health atHome, a leading provider of home and community care services. We are committed to delivering responsive, accessible, integrated, patient-centered care to every person in Ontario.
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