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Optical Team Lead

2 months ago

Toronto, Ontario, Canada BonLook Full time
{"title": "Optical Team Lead", "content": "

As a leader on the BonLook team, you will be responsible for driving sales and meeting KPI objectives in the optical department. Your exceptional customer service skills and ability to partner with store leaders will make you a valuable asset to our team.

A DAY IN THE LIFE OF AN OPTICAL TEAM LEAD:

  • Act as a leader on the floor, supporting the team and creating a premium in-store experience.
  • Mobilize and inspire the team to achieve business goals.
  • Demonstrate best-in-class customer service and lead by example on the sales floor.
  • Be a stylist and a coach on the floor.
  • Exceed sales goals by delivering information on the brand, the mission, and product to customers.
  • Responsible for training new employees on all aspects of the business, especially optics.
  • Assist store manager by offering ongoing training to employees.
  • Represent the BonLook brand: reflect company values and brand image at all times.

Optical Responsibilities:

  • Comfortable explaining eyewear prescriptions.
  • Ensure flawless accuracy in taking optical measurements, adjusting, and fitting eyewear.
  • Verify that finished eyewear meets BonLook standards as well as customer requirements and requests.
  • Demonstrate exceptional product knowledge.
  • Gather product feedback for the merchandising team.

Requirements:

  • Must be a Licensed Optician in good standing with the College of Opticians.
  • Minimum 2 years of sales experience.
  • Passionate about fashion, eyewear, and the retail industry.
  • Great at communicating clearly and effectively.
  • Extremely detail-oriented and a master at time management.
  • Excited by a fast-paced, ever-changing work environment.
  • Cool under pressure.
", "lang_code": "en-US"}