Field Service Specialist

4 weeks ago


Saskatoon, Saskatchewan, Canada TerraSource Global Full time

Job Summary

TerraSource Global is seeking a skilled Field Service Specialist to support our customers and internal departments in maximizing customer satisfaction with our equipment. The ideal candidate will have a strong technical background and excellent communication skills to effectively train and advise customers on equipment installation, operation, and maintenance.

Key Responsibilities

  • Supervise and advise customers on equipment installation, operation, and maintenance, identifying needs for service or parts and submitting requests to drive quote volume.
  • Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
  • Complete service visits, generate professional reports, and submit billing in a timely manner.
  • Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Manage time and resources to minimize overtime and expenses, while generating Value Add Service and Parts Quotes.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.

Requirements

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training; or equivalent combination of education and experience with an emphasis in electrical and mechanical systems.
  • English writing and verbal skills required; French a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and engineering drawings.
  • Valid driver's license in state of residence and insurability under company's motor vehicle insurance policy.
  • Demonstrated common PC skills including Microsoft products.
  • Experience with SalesForce or similar customer management software a plus.

Travel and Work Schedule

Employee must be able to travel 60% of the time, with some international travel required. Work schedule may be adjusted to allow weekdays off when weekends are worked.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the ability to see near and far distances.



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