Commercial Card Support Specialist

2 weeks ago


Toronto, Ontario, Canada S.i. Systèmes Full time
About the Role

We are seeking a highly skilled Commercial Card Support Specialist to join our team in Midtown Toronto. This is a 12-month contract position with a possibility of extension and potential for full-time employment based on performance and vacancy.

Job Summary

The successful candidate will provide exceptional customer service to commercial card coordinators via email and phone, adhering to strict service level agreements and troubleshooting payment reconciliation issues. They will also be responsible for retrieving ADHOC reports, reporting problem issues to vendors, and connecting with various departments within the bank.

Key Responsibilities
  • Respond to coordinator inquiries based on urgency and acknowledge email requests within agreed-upon timeframes
  • Purge and redirect new replacement cards to their respective addresses
  • Track all interactions with internal and external clients for email or phone requests
  • Report any problem logs with vendors for further investigation
  • Take ownership of outstanding investigations and update clients accordingly
Requirements
  • Fluency in English and French
  • 1-2 years of customer service experience
  • TSYS knowledge
  • Proficiency in Excel
Benefits

This role offers a competitive salary, a hybrid work model (4 days onsite per month), and opportunities for growth and development. The successful candidate will also have access to a wide range of support internally and externally.

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career advancement and professional growth
  • A competitive salary: $55,000 - $65,000 per annum, depending on experience


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