Business Optimization Specialist

5 days ago


Ottawa, Ontario, Canada CMHC - SCHL Full time
{"title": "Job Description", "content": "

About CMHC


We contribute to a well-functioning housing system.


Our work and team efforts matter.


We hold ourselves accountable for our results and support our colleagues.


We thrive on collaboration, connecting across teams and involving the right people.


We have flexibility in how, when, and where we work.


Our leadership style is guided by trust and an adaptive approach based on team needs.


About the role


Join the Human Resources Business Systems Team to advance operational excellence.


As a Specialist in Business Optimization, you will analyze and streamline critical business processes.


Collaborating closely with business partners, you will provide strategic guidance to improve efficiency.


You will also offer business expertise and support for the development, implementation, and maintenance of our applications, tools, and business systems.


Your efforts will enable measurable returns on investment.


Please note this is a temporary position.


Key Responsibilities


Lead and oversee the end-to-end system enhancements intake and prioritization process.


Ensure effective collaboration with HR stakeholders, HR Business Systems team, and IT partners.


Facilitate prioritization and alignment of enhancement requests with organizational goals.


Ensure timely and efficient delivery of HR system improvements.


Act as a subject matter expert by promoting best practices in business process measurement, analysis, redesign, change, and ongoing process management.


Build strong, customer-focused relationships with internal stakeholders through all stages of process improvement.


Work with functions within the sector and Human Resources to identify, analyze, structure, prioritize, sequence, and capture significant business process redesign and improvement opportunities.


With the objective of materially improving business unit productivity levels as well as the customer and employee experience.


Work with functions within the Business Optimization sector and Human Resources, using the Lean Six Sigma methodology.


Identify, analyze, structure, prioritize, sequence, and capture significant business process redesign and improvement opportunities.


With the objective to advance operational capability, efficiency, and client experience.


What you'll do:



  • Lead and oversee the end-to-end system enhancements intake and prioritization process.
  • Facilitate prioritization and alignment of enhancement requests with organizational goals.
  • Act as a subject matter expert.
  • Build strong, customer-focused relationships with internal stakeholders.
  • Work with functions within the sector and Human Resources.
  • Work with functions within the Business Optimization sector and Human Resources.

Requirements


An undergraduate degree in a related field such as business administration or commerce, sciences, engineering, or a combination of education and experience.


A minimum of five years of experience in business process improvements with increasing responsibilities.


Project management skills acquired through the management of small to medium-sized projects.


Demonstrated interpersonal skills with the ability to interface and work with colleagues.


Excellent oral and written communication (including presentation) skills.


Demonstrated strong analytical skills (qualitative and quantitative) with the ability to reason logically.


It would be great if you also had:



  • Knowledge and experience with Lean Six Sigma process improvement methodologies.
  • A Certified Business Analysis Professional (CBAP) designation.
  • An ADKAR certification in change management.
  • Bilingualism (English and French).

"}


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