Technical Sales Specialist

1 month ago

Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

Job Title: Technical Sales Representative

Job Summary:

We are seeking a highly skilled Technical Sales Representative to join our team at Startec Compression & Process and Startec Service. As a Technical Sales Representative, you will be responsible for driving business growth by combining technical expertise and sales skills. You will work closely with our Account Managers to develop innovative solutions to meet the industrial refrigeration needs of our customers.

Key Responsibilities:

Customer Service:

  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Regularly communicate with customers to understand their ongoing needs and provide timely support and guidance.
  • Serve as a trusted advisor, offering technical expertise, product recommendations, and industry insights.
  • Respond promptly to customer inquiries, concerns, and requests.
  • Provide exceptional customer service, ensuring customer satisfaction throughout the sales process.

Customer Engagement:

  • Effectively communicate product features, benefits, and technical specifications to customers.
  • Understand customer needs and provide tailored solutions based on their requirements.
  • Build and maintain strong relationships with customers, including contractors, consultants, and facility managers.
  • Respond promptly to customer inquiries, provide technical information, and offer guidance throughout the sales process.
  • Conduct product presentations to showcase the value and benefits of industrial refrigeration solutions.

Sales Process Management:

  • Understand customer requirements and provide appropriate solutions for their refrigeration needs.
  • Conduct product presentations and demonstrations, showcasing the features and benefits of industrial refrigeration systems and services.
  • Collaborate with Account Managers and Customers to develop customized solutions that align with their specific requirements.
  • Prepare accurate, comprehensive quotes/proposals based on customer specifications and project requirements.
  • Collaborate with internal teams, such as engineers and estimators, to gather necessary information for quoting purposes.

Administration:

  • Coordinate with the sales team to ensure seamless communication and support.
  • Enter and update customer information and sales activities in the CRM system.
  • Assist in forecasting sales targets and tracking sales metrics.
  • Stay updated on industry trends, competitor offerings, and market developments.
  • Gather and analyze market data to identify potential opportunities and areas for growth.
  • Provide feedback and insights to the sales and marketing teams for strategic decision-making.

Qualifications:

  • Journeyman Refrigeration Mechanic or equivalent with experience in recreational and ammonia service gas field experience or both.
  • Minimum 5+ years of working experience in the trades industry.
  • Minimum 3+ years of working experience in a customer service or sales capacity role.
  • In-depth technical knowledge of refrigeration systems, components, and products.
  • Strong understanding of Ammonia refrigeration, energy-efficient solutions, and environmental regulations.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
  • Excellent customer service and relationship-building skills.
  • Proficiency in CRM software and MS Office Suite.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Availability for occasional travel to client sites and industry events.
  • Valid driver's license.

What We Offer:

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

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